Why does the pass link of a recipient say card not found?
Either the recipient received the internal link instead of the public download link, or your email tool rewrote the link. Both causes are common.
Steps
- Every pass has two links. The internal link
/passinstance/show/...works only for Passcreator users who are logged in. The public download link/p/<id>works for everyone. Always send the public link. - Click tracking in your email tool wraps links in a redirect that can break them. Test the raw link without tracking.
If it does not work
Checked 2026-09-01 · Support