Why does Smart Scan say Pass Not Found for a valid pass?
The app configuration on the phone does not match the pass. Every scan belongs to one configuration, and the configuration decides which templates the app validates.
Steps
- Open the Smart Scan app and check which configuration the app has loaded.
- Confirm that the pass comes from a template assigned to that configuration.
- Check the barcode value of the template. It must be unique per pass, for example
{passUUID}. The app cannot validate a value that is the same for every pass. - For NFC, the configuration must belong to a single template with NFC enabled, and both the account and the template need NFC active.
- Scan a known test pass from the template and look for the entry under
Validation › Scanned passes. If none appears, the app is not reaching the right configuration.
Checked 2026-09-01 · Support