Kvika Bank

Kvika Bank: the Klink loyalty club in the AUR app

Use case: Loyalty club
Features: Passcreator Retail Suite, Retail Suite API, digital vouchers and gift cards, POS integration at partner merchants

Kvika Bank is an Icelandic financial institution and the parent company of the Kvika Group. For its Klink loyalty club in the AUR app, Kvika uses the Passcreator Retail Suite. Customers collect points with their credit card and spend them at restaurants, lagoons and shops.

1

app for points, offers and vouchers

API

creates a voucher every time points are spent

POS

integration at partner retailers and restaurants

The challenge was a rewards system that customers can actually use

Kvika Bank offers commercial and investment banking, asset management and operations in the UK. Before launching its new loyalty club Klink in the AUR app, the bank needed a rewards system that runs smoothly.

The usual ways of tracking and redeeming points were cumbersome and not connected to payment systems. Customers could not enjoy their benefits easily.

The solution turns pass points into rewards at partner merchants

Kvika Bank brought the Passcreator Retail Suite into the AUR app. Customers collect points based on their credit card activity. They redeem them for offers such as discounted brunch at local restaurants, entry to lagoons and deals in retail stores.

Partner retailers and restaurants accept the points with POS apps that Passcreator already provides.

Implementation with the Retail Suite API and partner POS

In the AUR app, customers see and manage their points. When they spend points, the Retail Suite API creates a digital gift card or voucher that they show at the partner. The Retail Suite is connected to the POS systems of the partners, so the reward is redeemed at once.

The outcome is a loyalty club customers use

Kvika Bank launched the Klink loyalty club in the AUR app.
Uptake of the program was strong.
Customers enjoy a wide range of offers and pay more easily.
Klink supports long-term relationships with clients in a competitive market.

Want rewards that partners accept at the till? Take a look at the Passcreator Retail Suite.